CAREERS

POSITION: PRODUCT DEVELOPMENT MANAGER
REPORTING TO: COMMERCIAL DIRECTOR
LOCATION: Athens, Greece Headquarters

Variety Cruises is a family-owned small ship cruise company founded in 1949. We are a 360° vertically integrated organisation creating, operating, distributing, and delivering our signature 7-day life enriching experiences at sea, in over 13 destinations across 5 continents. Our Family at Sea is passionate about our mantra focused on providing authentic, sustainable, life-enriching small ship adventures delivering on our vision to create A Better World At Sea.

DUTIES & ACCOUNTABILITIES

• Develop, research and manage the product offerings of Variety Cruises from signature cruises to limited collection thematic cruises with forward thinking.
• Works with Marketing and Operations Departments to ensure product success and market growth.
• Education and training to our staff on cruise programs, product, and destinations
• Manage cruise directors and liaise with captains, operations, and technical departments in developing itineraries and mapping out destinations.
• Create and update copy of itinerary and programming.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses.
• Understanding and studying customer journey and the inclusions that will create an even more successful product.
• Develop programming that helps our mission of GOING DEEPER into the destination with authentic, unique destination experiences.
• Identifying opportunities and developing programming relating to the destinations we visit and the pillars of clean oceans, gender equality and education for all of our foundation.
• Find new destinations and experiences with the advantages of that destination has to offer.
• Ensure we keep high standards of quality control (NPS, Customer satisfaction, preparation for the new season etc)

QUALIFICATIONS

• Bachelor Degree in Marketing /Hospitality Management.
• Postgraduate Degree would be considered as an asset.
• Excellent knowledge of the English language written and verbal.
• At least 3-year experience in Product Development and/or Travel Hospitality

COMPETENCIES, SKILLS & ATTRIBUTES

• Ability to use modern computer software.
• Team player
• Strong Social skills
• Savvy with Geography and ready to travel
• Adventurous

WHAT WE OFFER

• Friendly and positive working environment with a youthful energy
• Continuous training and professional development.
• Free participation on an annual cruise (including an extra week of paid leave)
• Medical insurance plan

POSITION: CRUISE COORDINATOR
REPORTING TO: HOSPITALITY MANAGER
LOCATION: Athens, Greece Headquarters

Variety Cruises is a 360 vertically integrated small ship operator creating, operating, distributing, and delivering unforgettable experiences for our customers. VC operates in 13 destinations, including Greece, the Adriatic, Tahiti & the Seychelles.

DUTIES & ACCOUNTABILITIES

• Responsible for the wellbeing of the guests
• To be actively involved to the overall success of the cruise experience
• Preparation of cruise material ahead of cruise and in-depth learning of the ports visited
• Welcoming guests and assisting in their cabin accommodation and during embarkation/disembarkation procedures
• Presentation of our Captain and Crew during the welcoming briefing, the lifeboat drill demonstration, the life on board and ashore topics
• Planning/Conducting and supervising every day’s detailed program
• Information and presentation of the ports of call (soft daily lectures, power point etc)
• Excursions (promotion, booking, supervision, invoicing) and other booking arrangements when occurring
• Reporting daily to Hospitality Manager and forwarding detailed weekly reports and shore excursion settlements
• Promoting company’s cruise programs and the benefits of repeater guests
• Overall striving to deliver an excellent cruise experience

QUALIFICATIONS

• Bachelor’s Degree in Tourism or History – Archaeology or similar
• Excellent knowledge of the English language written and verbal
• Additional language will be an asset (French – Spanish – German)
• Ability to use modern computer software
• At least 2-3 years’ experience in similar guest-oriented positions preferably at sea (river or small ship cruises) or previous experience as tour leaders on escorted multi day group land tours
• Ability to travel

COMPETENCIES, SKILLS & ATTRIBUTES

• Communication Skills
• Public Speaking/ Presentation Skills
• Team Player
• Work Under Pressure
• Analytical thinking
• Problem Solving & Crisis Management skills
• Negotiation Skills